- Online Restaurant Reservations
With online restaurant reservations, customers can simply book reservations from your restaurant through their smartphones, tablet or laptops at the ease of their convenience. They do not have to call in to make a reservation especially when your restaurant is busy and no staff is available to pick up the call. At the same time, it eliminates the chance of customers experiencing frustrations when they could not get through the busy hotline of your restaurant.
Customers get to see the whole list and available dates and timings that are available for bookings. They also get to book in advance if they have any special events such as birthday events or company celebrations and they would want to celebrate in your restaurant. Customers can also indicate the amount of pax and special seating requests if any on your reservation sites/apps. Another plus point by having your reservation online is increased visibility where many people get to know about your restaurant, which also leads to increased customer base and revenue in the long run.
It also benefits your restaurant as staff can save time answering calls for reservation and put their focus on the restaurant’s operations, thus increasing operational efficiency.
- Waitrr’s Mobile Food Ordering
Waitrr’s mobile food ordering platform allows your customers to order at any time, anywhere. Customers at home, or wherever they are, can use Waitrr to order takeaways and pick up at their preferred timing. They would be making the payment through Waitrr’s app/browser before their orders are submitted to your restaurant, hence it promotes a contactless payment environment for all and it also eliminates the chance where customers call to order but did not turn up to collect their food and your restaurant would end up making a loss. Additionally, it reduces the chance of staff taking or keying in wrong orders, hence enhancing overall efficiency. It is also easy for staff to keep track of previous transactions/order history in the Waitrr system, including the customers’ name and contact information for future references.
Dine-in customers can use Waitrr to order, and pay by just scanning the respective QR Code on their table. They need not wait for your staff to take their orders and in turn increase manpower and operational efficiency. Customers can also view the whole list of your restaurant’s menu with the food and beverages images online as well. Similarly, customers would need to make payment online before their order is submitted, hence it reduces the chance of customers eating and leave without paying which is a common issue in the restaurant scene. At the same time,you can speed up your billing process for your remaining customers. The time saved for taking orders and billing by your staff would allow your staff to focus on serving the customers, increasing customers’ satisfaction.
Furthermore, Waitrr allows customers to leave their feedback and ratings for your restaurant. Customers’ feedback is important as they are comments about your restaurants’ customer service or food, which you should be informed about. Through feedback, you can make better decisions, changes and improvements to your restaurant through the analysis provided.
- Customer Relationship Management
With customers’ data and information from Waitrr, you can develop a CRM (Customer Relationship Management) for your restaurant. The data provides meaningful insights which helps you to keep track of your existing customers and know who are your regulars. For example, you would be able to analyze the frequency of your regulars visit, the approximate time that they will come, the food that they are most likely to order and the average amount of their spendings per visit. These insights will aid you in making better decisions, such as staff-scheduling, to keep the regulars especially those with many special or difficult requests, satisfied with the appropriate arrangements.
