Theme – Cartoon Post / Characters You can set up customised theme characters for your restaurant’s post. You may want to use your existing animated characters should your restaurant have that represent your restaurant or you can come up with a few too. For example, cartoon themed bears wearing the working attire of your restaurant, … Continued
More customer base online Social media is one of the platforms that is increasingly popular with customers from all over the world, ranging from as young as 12 to older age. With that being said, there are a lot of customers online who may become your potential customers. Online Reviews / Word of Reviews There … Continued
Pay attention to kids orders’ preparation time Staff should pay extra attention to kids orders’ preparation time. If staff feel that the waiting time is unusually long, they should communicate with the chef as a team to serve the food as fast as possible. Parents would always want to feed their kids first and ensure … Continued
Lowering food prices / Coming up with food promotions. Most people are working from home and they may prefer preparing their own meals instead of ordering takeaway or deliveries. As the economy is shaken due to COVID-19, many have become more frugal and may not spend as much as they used to, especially on food. … Continued
Inexperienced Restaurant Owners Some restaurant owners have either zilch or little experience in working in the F&B service industry before and thus do not know what to expect or how to handle their operations smoothly. The lack of planning and knowledge in the Food Industry background makes it hard for them to make right decisions … Continued
The pandemic of COVID-19 is ongoing worldwide and the number of cases is increasing rapidly. Before this COVID-19 pandemic, restaurants are already hard to manage and some restaurants have failed due to various reasons such as bad planning, quiet location or low sales and hence having insufficient cash to pay for the shop’s rental etc. … Continued
1. Purchase Right Amount of Stock Come up with effective stock control and predict the amount of stock/ingredients that you will need based on your restaurant sales history. As Manager, you should know best about the sales of your restaurant dishes to make an effective decision on purchasing the right amount of ingredients. If a … Continued
Customer Service is highly regarded and expected in restaurants. Customers pay and dine in your restaurant to expect a quality service and fulfilling experience. Although your restaurant may serve good food or drinks but with bad customer service, customers would be turned away and reluctant to patronise your restaurant anymore. Thus, this would greatly affect … Continued
1. Easing and Automating the Ordering Process With Waitrr’s mobile ordering system, customers can order anywhere, anytime from your restaurant seamlessly. For example, a customer ordering takeaways can do so by simply searching for your restaurant and placing their order directly from Waitrr app itself. Customers do not have to call to make place advance … Continued
What does service mean in the F&B? Service is defined as “the action of helping or doing work for someone.” This is the most important aspect in the hospitality and F&B industry. Without service, the F&B industry is doomed to fail and suffer negatively. What does service really mean in the F&B industry? It means providing … Continued