Choose a right location Choosing the right location with good traffic will ensure more footfall in your restaurant. However, it is important to not choose a location where the rental is too expensive to maintain in the long run. Do your calculations and predict how much you are going to earn on the average, in … Continued
Ensure that all lighting fixtures are working properly Lighting plays a part of the restaurant’s atmosphere which attracts the attention of passer-bys and potential customers to dine in your restaurant. It is essential that you ensure that all faulty lighting fixtures are replaced and it suits the ambience of your restaurant. Create a theme for … Continued
Be a Role Model for Them How you act and portray yourselves to the staff and customers is mostly how your fellow staff will react as well as they look up to the way you behave. It is important to portray yourself at your best, having the ready-to-serve attitude, positive mindset, being professional – strict … Continued
Recommend item which has a high profit margin Upselling in a restaurant refers to recommending options for your customers to increase your profit. Firstly, in order to recommend the right food/beverages for your customers to add on to their orders, you have to know your menu well and determine which are the items that have … Continued
Online Restaurant Reservations With online restaurant reservations, customers can simply book reservations from your restaurant through their smartphones, tablet or laptops at the ease of their convenience. They do not have to call in to make a reservation especially when your restaurant is busy and no staff is available to pick up the call. At … Continued
Listen attentively to their complaints More often than not, we face complaints in a restaurant. Be it the long waiting queue which we can’t do much about or the slow service due to manpower shortage. Customers’ frustration arises when they have to be kept waiting and they eventually become unsatisfied and displeased. In this situation, … Continued
Easy to use for all Revel System POS is integrated on Apple iPad devices, which is familiar to many who use Apple products, smartphones or iPad on a daily basis. With an online seamless operation system on a device that everyone is familiarized with, your restaurant staff including you are able to understand the integration … Continued
Provide exceptional customer service Customer service is the most important factor in F&B restaurants that makes your customers satisfied with their dining experience in your restaurant. Providing excellent customer service means to go out all lengths and cater to customers’ needs and wants. It starts from before customers entering the restaurant to customers leaving the … Continued
Bad Seating Arrangements Some restaurants have bad seating arrangements. Many of us may have seen restaurants with tables right at the entrance where new guests are queueing up and consistently walking past or tables that are placed in awkward positions, sandwiched or facing other diners. You can rearrange your restaurant’s seating arrangements to ensure that … Continued
Keep a 1m distance from other diners in the queue and abide by the no-seating rules for some chairs All restaurants have rearranged their dining arrangement so that it complies with the government regulations of a 1metre distance from the other tables. Tapes have been also placed on the ground on the waiting queue according … Continued