1. Easing and Automating the Ordering Process
With Waitrr’s mobile ordering system, customers can order anywhere, anytime from your restaurant seamlessly. For example, a customer ordering takeaways can do so by simply searching for your restaurant and placing their order directly from Waitrr app itself. Customers do not have to call to make place advance orders, clearing up busy hotlines
Waitrr allows them to skip the queue, order in advance and set a pickup time for collection. Customers with busy schedules would benefit from Waitrr’s Mobile Ordering without a doubt.
Dine-in customers, do not have to wait for the service staff to place their orders. Customers can either scan the QR Code on their table or use the Waitrr app to place their orders. This is extremely helpful for restaurants with manpower constraints and those experiencing crowds. Waitrr can help ease your restaurant’s operations and order-taking process so that service staff need to wait at each and every table, increasing your restaurant’s overall efficiency.
2. Reducing Misunderstandings and Mistakes
Using Waitrr means that customers do not have to wait to take their orders, reducing the chances of them getting impatient. With orders placed by customers themselves, chances of their orders being taken wrongly are also minimized. It prevents chefs from preparing the wrong order and having to replace it which is a waste of time and money.
Some may argue that there would be little to no customer service if orders are placed online using Waitrr. This is untrue as customers are still able to enjoy their food being served to them by the service staff and the service still remains the same. Furthermore, customers can also add special orders or requests easily in the notes section while placing their orders, increasing customer satisfaction.
3. Increased Customer Spending
Similar to online shopping, customers are likely to spend more as they have more time to make their choice. With no lines behind them, customers do not feel the pressure to wrap up their orders and they are more inclined to get additional food or drinks on the menu. Coupled with Waitrr’s automated upselling, this will lead to a significant increase in total restaurant sales overtime.
4. Everything is Clear-Cut
Instructions on Waitrr are clear and easily understandable. Menus, descriptions, and food images are identical to the physical menu itself. The intuitive design allows customers to easily place orders without assistance
Before checkout, customers know the total amount and the associated breakdowns, including the GST and service charge. There would be no price discrepancies at the end of the day as they know what they are paying for and how much they are being charged before payment. Bill splitting simple and efficient as everyone can order on their own smartphone as a separate bill.
5. Increased Customer Retention with Our Loyalty Programs
Waitrr creates a strong online presence for your restaurant by listing your restaurant on our app. This increases the visibility of your restaurant and provides you with a larger customer base. Users who have registered an account with us will get to see your restaurant at the home main page.
Waitrr also offers loyalty programs and rewards for our customers, encouraging return visits to redeem their rewards. As they become frequent diners, they would also be recognized by the service staff via the Waitrr platform. Increased customer loyalty and satisfaction can contribute to your restaurant’s sales over time.
6. Stay Ahead of the Competition
Most restaurants are currently using mobile food ordering for takeaway and delivery. Food-ordering service for dine-in customers is lesser as compared to customers who opt for takeaway and delivery service, but the demand is as huge as the latter. According to the F&B digital trend, most restaurants are currently moving towards the age of digital technology. Waitrr’s mobile ordering system provides food ordering services in your restaurant for dine-in customers as well. Using Waitrr’s mobile ordering system will let your restaurant to remain relevant and stay ahead among other competitors.
7. Keep Track of Orders Easily
With Waitrr’s mobile ordering system, you can keep track of all the orders at the backend at any time. To find an order/previous order record, you can simply search the order history/order number from the system instead of flipping though the stack of ordering-taking notes which is inefficient.
8. Customers Pay in Advance
Some restaurants have experienced making a loss when customers dine and dash. This is very common especially during peak hours where customers leave without paying when the restaurant staff is busy. With Waitrr, customers have to make payment for their orders first before placing them, ensuring that this never happens. There are many modes of online payments that customers can choose to pay in Waitrr such as Debit/Credit Card, Apple Pay, Google Pay and OCBC Pay Anyone.
Customers who do not want their card information to be stored, can remove their card immediately after the payment is successful. In summary, service staff do not have to handle any order-taking and payment made by customers as everything is done by the customers online. Waitrr aims to provide a seamlessly mobile food ordering and payment for your restaurant.